SOAP-M: A training evaluation model for Human Resources - Evaluating training and coaching programmes

Purpose: The purpose of this paper is to critically review existing models for evaluating organisationalHR interventions and develop a practical but robust model for use by practitioners and researchers.

Design: A literature review was undertaken of existing models developed to evaluate organisational HR interventions. Based on these a new model was developed.

Findings:The paper suggests that many of the existing models are either outdated or lack practical focus. The SOAP-M model offers five levels for evaluation, four suitable for HR professionals and a fifth level for researchers.

Research limitations: The paper is conceptual and the model needs to be tested by organisations to assess whether this has utility for HR practitioners.

Practical implications: The model offers a framework for conducting evaluations of organisational interventions and encourages HR practitioners to improve their practice by conducting robust evaluations of the interventions they use.

Originality: The paper offers a new and previously unpublished model which could helpHR practitioners improve their use of evaluation.

‍